The transport price is added to the purchases according to the delivery method selected by the Customer:
Shipping by courier:
Estonia: 4.80 €
Latvia: 5.80 €
Orders from 59 euros will be sent by courier for FREE!
We deliver packages to customers by DPD courier.
You can also come and pick your order from our warehouse in Aespa, Raplamaa from Monday to Sunday. Please contact us and make an appointment before coming.
Return of products
Goods purchased from Carlen Trade OÜ's online store have a 14-day right of return upon receipt of the goods.
The returned goods must be unused and in the original packaging.
To return the goods, an application must be submitted to us by e-mail at firstname.lastname@example.org within 14 days of receipt of the goods.
The goods will be returned at the customer's expense and in this case the initial transport fee will not be refunded (unless the returned goods do not correspond to what was ordered).
Upon return of the goods, the purchased product (s) must be returned immediately, but not later than within 5 days.
You will be refunded for returned products immediately, but not later than within 7 days.
Shipping costs will not be refunded upon return of the goods.
The consumer's right of return is provided by law.